Refund Policy


1.1 You agree to pay us the amounts set out on our Site or in our Proposal, including any Deposit required.
1.2 Project Services: You agree to pay a 50% Deposit upfront and the Balance is payable 30 days from the Commencement Date, or at intervals specified in the contract.
1.3 Retainer Services: You agree to pay the Retainer Fee one month in advance of the Retainer Fee Date.
1.4 Subscription (Membership) Services: These will be charged to your credit card in monthly instalments until the end of the program or until your cancel your subscription.
1.5 Coaching Services: You agree to pay the Coaching Fee in equal instalments, as set out in the Proposal, in advance each month, from the month of the commencement of the Coaching Services.
1.6 All amounts are stated in Australian dollars. All amounts exclude Australian GST (where applicable).
1.7 Payment may be made via one of the payment methods as set out on the Site when purchasing our Services or in our Proposal.
1.8 You agree to pay our Invoices by the payment date/s set out on the Invoice. If you do not pay by the payment date/s, we may cease to provide the Services to you until we receive payment.
1.9 We may charge interest at the rate of 2% per month, calculated daily, on any amounts unpaid after the payment date.
1.10 If Invoices are unpaid after the payment date, we have the right to engage debt collection services for the collection of unpaid and undisputed debts, and the right to commence legal proceedings for any outstanding amounts owed to us.
1.11 We reserve the right to report bad debts to independent credit data agencies.
1.12 Our pricing structure, payment methods and these Terms may be amended from time to time at our discretion. The changes will apply to you for Services provided to you after the date of the change, and in any event no earlier than the date that the amended or new Terms are provided to you. After a pricing change, you have the choice to continue using the Services, or to cease to use the Services without penalty.


2.1 If you cancel our Services, the following cancellation fees apply:
2.2 Project Services: If notice of cancellation is provided more than 30 days prior to project completion, 25% of the total Fee will be refunded. If you change your mind within 24 hours of engaging us for our Project Services, then we will provide a full refund.
2.3 Retainer Services: 60 days’ notice is required to cancel Retainer Services. If fewer than 60 days’ notice is provided, the following month’s retainer fee is payable. If you change your mind within 24 hours of engaging us for our Retainer Services, then we will provide a full refund. If you change your mind within one week of engaging us to perform the Retainer Services, then we will provide a refund of 75% of the Retainer Fees you have paid in advance.
2.4 Subscription Services: If you change your mind within 48 hours of engaging us for our Subscription Services, then we will provide a full refund. If you decide to cancel at any time after this 48hours then you need to give notice in writing 45 days prior to your membership cancelling. You will be charged any fees due up until the 45 days. If we do not receive a Subscription Fee in full on its due date for any reason, we will stop providing you with the Subscription Services.
2.5 Coaching Services: 45 days’ notice is required to cancel Coaching Services. If fewer than 45 days’ notice is provided, you are liable to pay the Coaching Fees that are due and payable, until 45 days after the day that you provided us with notice to cancel.


This Fees & Cancellation Policy may be amended, including with changes, additions and deletions, from time to time in our sole discretion. Your continued use of our services following any amendments indicates that you accept the amendments. You should check this Refunds Policy regularly, prior to signing up for further services or programs, to ensure you are aware of any changes, and only proceed if you accept the current policy.

For any questions or notice, please contact our Payments Officer at:

Neon Reindeer Pty Ltd ACN 622 549 517 ATF Katie Toomey Family Trust trading as Neon Reindeer Marketing


Last update: 14 March 2019